We at Toyota Arena strive to provide excellent service to all of our guests, including those with disabilities and special needs.
Toyota Arena recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans with Disabilities Act (ADA) and California accessibility mandates. Toyota Arena provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. The following section highlights our services.
Accessible / Disabled Tickets
Accessible / Disabled seating is available on the floor, first and third level of the arena for most events. Accessible seating is available through Ticketmaster and the Toyota Arena Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.
Wheelchair and Accessible Seating Policy
Accessible seating is reserved exclusively for guests with accessible needs and their companion(s). Guests purchasing accessible seating may purchase one (1) accessible seat and up to three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that need accessible seating.
We are committed to working with guests on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first come, first serve basis and will depend on ticket availability.
Designated parking is available in all of our parking lots. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disabled spaces are filled on a first-come, first-served basis so please plan accordingly.
Pick Up / Drop Off Area
The drop off / pick up area is located at the Northeast entrance on Ontario Center Parkway.
All entrances at the arena are equipped with a ramp, as well as stairs, for guest convenience.
We provide complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or guests may make advance escort arrangements by contacting the Guest Services Department at 909-244-5527. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Wheelchairs may not leave the building.
Wheelchair / Walker Storage
For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at our Guest Service Center. Wheelchairs and walkers are not allowed to be stored at the seating section. A designated member of your party will be in charge of checking the wheelchair in and out.
Sign Language Interpreters
We are pleased to offer signed performance for our hearing impaired guests. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate your request. Requests for this service must be received two (2) weeks prior to the event by contacting the Guest Services Department at 909.244.5527 or email us at email@example.com. This is a complimentary service.
Assisted Listening Devices (ALD)
ALD’s are available for check out at the Guest Service Center. Guests will be required to leave valid identification, such as a driver’s license, as collateral. These devices are available for all events. Guest may make advance arrangements by contacting the Guest Services Department at 909.244.5527. This is a complimentary service.
We have teamed up with Caption Colorado to provide convenient and easy access to all in arena and emergency announcements made on the Public Address System. This mobile based system allows any guest with an iPhone or Droid to view real time Public Address announcements broadcasted in the arena on their phone. This service is intended for the deaf and hard of hearing community, but will be available to all guests.
There are a limited number of Droid phones available for guests to check-out at select events. This service must be requested in advance. If you require this service, please contact the Guest Services Department at 909.244.5527 or email us at firstname.lastname@example.org. Requests for this service must be received two (2) weeks prior to the event. Guests will be required to leave valid identification such as a driver's license as collateral if checking out a device. This is a complimentary service.
For more details about the application and how it works – click here
Service animals are welcome in the arena as long as they remain harnessed at all times and rest in the seating area of the individual with a disability. All service animals must stay in ticketed areas and may not block any aisle, hallway, etc.
All restroom facilities at the arena are accessible. In addition, we have family/unisex restrooms which are convenient for disabled guests with opposite gender aides/companions.
Each row of accessible seating has at least one electrical outlet box and is available for any guest wanting to recharge wheelchairs or any other medical equipment.
Emergency Evacuation Procedures
Arena personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as personnel instructions during an evacuation.
The Arena is equipped with three elevators that access all public areas of the arena. Should you require special assistance in reaching your seat, please contact Guest Services at 909.244.5527 in advance or see any Guest Serivce staff member during the event.