A-Z Guide

As part of our commitment to provide every guest of Toyota Arena with the most dynamic and exciting entertainment experience possible, we strive to meet or exceed all structural and service requirements as stipulated by the Americans with Disabilities Act.

• For Accessible Seating, please call the box office at 909-244-5530 or email boxoffice@toyota-arena.com
• If a guest has arrived at Toyota Arena and does not have Accessible Seating and needs it, please visit the box office. Please note, Accessible Seating is subject to availability and may not be available the day of an event.
• Guests with mobility issues can be dropped off and picked up at the Northeast entrance on Ontario Center Parkway.
• Guests requiring wheelchair transport upon entry may request one through a Guest Services team member. Note: our employees are unable to physically assist guests in a transfer from wheelchair to seat, or lift a guest transferring from a seat back to a wheelchair.
• For non-ticketed events, it is requested that ADA patrons are limited to sitting with only one guest in the ADA sections to accommodate other guests with disabilities.

Alcohol and beer options will be served at most Toyota Arena events to those 21+ with a valid photo ID. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following should be noted:

• Toyota Arena does not allow outside food or beverage into the venue.
• Toyota Arena reserves the right to deny entry to guests who appear to be impaired or heavily intoxicated.
• Toyota Arena reserves the right to eject guests who appear to be impaired or heavily intoxicated.
• Toyota Arena reserves the right to refuse to serve guests who appear to be impaired or heavily intoxicated.
• Toyota Arena reserves the right to eject anyone under the age of 21 who is observed to be in possession of and/or consuming alcohol on the premises. These individuals may also be subject to further investigation by the Fontana Police Department.
• Guests within the premium seating area are prohibited from removing bottles, cans, or glasses from the premium seating space.
• All bottled drinks will be served open and guests will not be allowed to keep the cap.
• On occasion, some events at the request of artist management or promoter, will be "pour only" meaning all alcoholic beverages of any kind or size will be poured into plastic cups.
• Guests are prohibited from leaving the venue with alcoholic beverages purchased inside the venue.
• Alcohol sales will terminate at any time during an event at the sole discretion of management.

Animals are not permitted entry into Toyota Arena. Accommodations will be made for guests requiring the assistance of a trained, harnessed, and housebroken service animal.

Toyota Arena is a cashleses venue, accepting only major credit or debit cards at all points-of-sale. A cash-to-card machine (aka reverse ATM) is available on the concourse located near the U.S. Bank Box Office.

Baby changing stations are located in all public restrooms in Toyota Arena.
 

Handheld banners and signs 11"x17" or smaller are typically welcome at Toyota Arena as long as it does not disrupt the view or experience of any other fan and the content is tasteful. Some events may specify banners and signs to be prohibited. Banners and signs are subject to search and may be confiscated if messages are inappropriate. Banner poles and sign sticks are not permitted. Dry erase boards are not permitted. 

For information regarding booking a private event at Toyota Arena, please contact Jacob at jbanaga@go-cal.org

The U.S.Bank Box Office is located on the East side of Toyota Arena. Normal operating hours are Monday - Friday, 12pm-4pm, closed Saturday, Sunday, and all major holidays unless there is a ticketed event scheduled. When there is an event on Saturday or Sunday, the box office will open two hours before the start of the show.

Box office days of operation and hours are subject to change. For additional questions about the box office or ticketing, please email boxoffice@toyota-arena.com.

Still personal, non-professional cameras with a nondetachable lens, smaller than 3.5 inches are allowed inside Toyota Arena for select events. Video recording devices, audio recording devices, GoPros, monopods, tripods, selfie sticks, drones, and cameras with tele-photo or interchangeable lenses (professional photography equipment) are not permitted inside Toyota Arena at any time. Video recording on any device and/or flash photography is prohibited at all times. This policy will be strictly enforced and management reserves the right to deny any election device at their discretion.

Toyota Arena is a cashleses venue, accepting only major credit or debit cards at all points-of-sale. A cash-to-card machine (aka reverse ATM) is available on the concourse located near the U.S. Bank Box Office.

Toyota Arena is committed to providing every guest a safe and memorable experience.

• Guests will be treated in a consistent, professional, and courteous manner by all venue personnel.
• Guests shall treat other guests, performers, venue personnel, and the venue property with respect.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who encourage fighting, throwing objects, or attempt to gain access to the performance area, stage, backstage, or other secure spaces will immediately be ejected from the venue.
• Guests will not smoke in the venue, but in the designated outdoor smoking area only.
• Guests will not wear clothes or bring signs that promote or display obscene or indecent messages or gestures.
• Guests will comply with requests from venue staff regarding venue operations and emergency response procedures.
• Guests will be able to communicate instantly, discretely, and directly with Guest Services if assistance is needed in dealing with an unruly guest, clean-up in their section, or any issues and concerns that a guest may feel the need to report.
• Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes violation of the law, may be subject to arrest.

Toyota Arena offers a variety of food and beverage options throughout the concourse. Concession offerings are subject to change by event and menus may vary by stand. Outside food and drink is strictly prohibited.

Toyota Arena stands committed to creating a safe, comfortable, and enjoyable entertainment experience for all guests. We require all guests to maintain a reasonable and appropriate behavior at all times. Guests using foul language or engaging in disorderly conduct may be ejected from the venue and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Toyota Arena staff has been trained to intervene where necessary to help ensure that disturbances are handled in a safe, professional, and efficient manner. Guests are encouraged to report any inappropriate behavior or disturbance to the nearest usher, security officer, Guest Services. team member.

Disturbances include, but are not limited to:

• Guests who attempt to gain access to the playing field, stage, performance area, backstage, or any other space where the public and non-credentialed staff are not permitted.
• Guests who smoke in the venue as Toyota Arena is a non-smoking facility.
• Guests who use any obscene or indecent gestures, messages, signs, or clothing,
• Guests who do not comply with requests from the venue staff regarding venue operations and emergency response procedures.
• Guests who stand on chairs, railings, or put other guests on their backs or shoulders.
• Guests who are fighting or challenge others to fights.
• Guests who "moon" or show other private body parts will be escorted out of the venue and may be subject to arrest by the Ontario Police Department.
• Guests who violate any of Toyota Arena's policies or procedures.
• Guests who violate any local, state, or federal laws or statutes.
• Guests who ignite any display of flame (ex. - lights, matches, etc.)
• Guests who throw, discharge, or launch any object or liquid substance.
• Guests who willfully and maliciously disturb another guest or employee with loud and unreasonable noise.
• Guests who use profanity and/or offensive words, which are likely to provoke a violent reaction from others.
• Guests who taunt or use offensive language against any players, referees, coaches, performers, venue employees, or any staff associated with a sports team or event.

Doors open approximately one hour prior to scheduled event times. 

Door times are subject to change per event.

All guests in attendance are required to wear a t-shirt, pants, and shoes at all times. Toyota Arena management reserves the right to deny entry to guests wearing clothing items that display offensive text, gestures, or images.

Face paint, costume face coverings/masks, and mascot-type costumes are strictly prohibited. Use of masks that only cover mouth and nose for purpose of protecting against COVID-19 or other airborne illnesses are permitted.

Guests with mobility issues can be dropped off and picked up at the Northeast entrance on Ontario Center Parkway.

Toyota Arena's goal is to provide a safe and enjoyable atmosphere by using installed automated security systems and appropriate security operating plans. Trained Guest Services and security personnel will ensure the security and safety of all guests, performers, employees, and occupants of Toyota Arena. In the case of an emergency, guests must comply with directives from venue staff regarding venue operations and emergency response procedures.

Toyota Arena offers First Aid at all events. Additionally, trained and certified EMS teams are stationed throughout the venue during events and available to any guest in need of medical attention. Please alert the nearest Guest Services team member if you or another guest is in need of medical attention.

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Toyota Arena and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building.

On occasion, some events will offer a General Admission (GA) ticket option. These are tickets without a designated seat assignment and often times are standing room only. For concerts, they are usually in the "pit" which is located on the floor in front of or around the stage. If you have purchased a GA ticket, please be sure to check the specific event page on this website or watch for an event email that has additional information on door times, what gate GA ticket-holders should enter through, and more.

If you have questions or concerns regarding your GA ticket for a specific event, please contact the box office at 909-244-5530.

A Guest Services Center is located on the main concourse by section 109, it is a resource for guests with questions, concerns, or accessibility needs.

Parents/guardians looking for a lost child or guests looking for a lost member of their group should contact the nearest usher or security officer and be prepared to provide as much detail as possible of the lost person (name, location last seen, age, eye/hair color, etc.) If you encounter a lost child or guest, please direct/lead them to the Guest Services Center located along the concourse near section 109 or alert a Guest Services team member who can assist from there.

For safety reasons, Toyota Arena is unable to make in-venue public announcements for lost children or guests.

Items found during an event should be turned into the Guest Services Center located along the concourse near section 109. Toyota Arena assumes no responsibility for any lost item at any event and all lost items not collected within 30 days will be donated or discarded.

Did you lose an item at Toyota Arena? Please call 909-244-5466 for more.

The following items, including but not limited to, are prohibited from entering Toyta Arena.

• Professional cameras with detachable lenses
• Outside food and/or beverages
• Weapons of any kind
• Pepper spray, tasers, pocket knives
• Audio/video recording devices (GoPro, iPad, tablets, Google Glasses, Spectacles, etc.)
• Selfie Sticks, tripods, monopods
• Oversized bags and backpacks
• Cans, metal/glass/plastic containers, bottles, or flasks
• Illegal drugs or substances (zero tolerance)
• Marijuana
• Incendiary devices, flammable liquids, aerosol cans, permanent markers
• Strollers, cruiser wagons
• Banner sticks, flag poles, poster tubes
• Items whose content cannot be inspected (ex. - wrapped gifts)
• Laptops, personal computers, two-way radios, tablets, iPads
• Flashlights, laser pointers, flares, fireworks, confetti
• Noise-making devices (air horns, whistles, bells, vuvuzelas, etc.)
• Balloons, balls, projectiles, or optical illusions
• Skateboards, segways, scooters, roller blades, hoverboards, bikes, Heelys
• Coolers, ice chests, folding chairs, point-tip umbrellas
• Seat cushions or booster seats: cannot have zippers, pockets, or any concealable area
• Masks, chains, studded belts or bracelets
• Drones
• Animals or pets (accommodations will be made for trained, harnessed and housebroken service animals)
• Unapproved flyers, handouts, pamphlets, ads, etc.
• Clothing, garments or signs displaying explicit language, profanity or derogatory characterization
• Signs, flags, and banners (larger than 11" x 17" or attached to a pole/stick). Signs must be relevant to the event and not contain any explicit language, profanity, derogatory characterization. Dry erase boards of any size are prohibited. 

Toyota Arena management, artist/tour management, promoter, and security reserves the right to prohibit any additional items at their discretion. Toyota Arena management and security staff reserves the right to search anyone, and their belongings, who enter the premises.

Toyota Arena has a no re-entry policy for all of our events. Special circumstances will be considered (such as taking a large merchandise item or prohibited item back to a vehicle or health issues) but must be approved by a Guest Services manager. Any guest that has been approved to exit and re-enter must have their ticket scanned out before exiting and scanned back in upon returning. Toyota Arena does offer a designated location for guests who'd like to step outside and smoke - this is located outside the Northwest entry point.

All guests entering Toyota Arena must comply with all security screening measures including inspection of permitted bags, passing through a walk-through metal detector, and subject to search of person as needed. Guests who refuse these or any other security procedures may be denied entry.

Smoking, vaping, or the use of any electronic smoking device is not permitted in Toyota Arena or attached patios at any time. Guests who wish to smoke will have access to a permitted smoking area just outside the Northwest entry point. Please note, for some events the smoking area may be closed.

NO VENDING / NO SOLICITING

Unauthorized vending or soliciting on Toyota Arena property is prohibited. Violators will be prosecuted. (Ontario Municipal Code Sec4-1504)

Vending in the public right of-way is prohibited. All business activities require a business license and must be conducted inside an enclosed structure unless pre-approved by the City of Ontario. Violators will be prosecuted. (Ontario Municipal Code Sec.3-1.105)

Due to safety hazards, strollers are not permitted inside Toyota Arena.

Tickets for all Toyota Arena events may be purchased online at either Ticketmaster.com or AXS.com or in-person at the U.S. Bank Box Office during operating hours. Ticketmaster and AXS are the only approved ticketing platform for Toyota Arena events. We cannot guarantee the authenticity of tickets purchased through any other third-party source and will not assist on any problems resulting from tickets purchased through a third-party source.

Ticket scalping is not allowed on Toyota Arena property. One warning may be issued. Report ticket scalpers to venue security. Toyota Arena cannot guarantee the authenticity of tickets purchased through any other third-party source and will not assist on any problems resulting from tickets purchased through a third-party source.

NO VENDING / NO SOLICITING

Unauthorized vending or soliciting on Toyota Arena property is prohibited. Violators will be prosecuted. (Ontario Municipal Code Sec4-1504)

Vending in the public right of-way is prohibited. All business activities require a business license and must be conducted inside an enclosed structure unless pre-approved by the City of Ontario. Violators will be prosecuted. (Ontario Municipal Code Sec.3-1.105)

Select events at Toyota Arena will offer VIP ticketing packages and/or upgrades (including Meet & Greets) that are made available by show management. If you purchase a VIP package and/or upgrade please be sure to watch your email for information regarding your VIP experience. Often times, these informative VIP purchaser emails are not distributed until approximately 72 hours out from the show date. If you haven't received an email within that window, please contact our box office at 909-244-5530 or email boxoffice@toyota-arena.com.

Please be sure to check your SPAM folder too, sometimes these emails can be caught in there. Toyota Arena management is not responsible for guests who miss out on any VIP experience elements and will not offer refunds or exchanges in such cases.

Weapons of any kind are strictly prohibited inside Toyota Arena. Weapons include, but are not limited to, firearms, explosives, stun guns, handcuffs, brass knuckles, pocket knives, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, etc. Guests found in possession of a weapon will be asked to remove the item from the venue. Guests who refuse to comply will be ejected from the venue and may be subject to arrest by the Ontario Police Department.

Wheelchairs are permitted inside Toyota Arena. Guests using a mobility device may obtain ADA seating for an event by calling the box office at 909-244-5530 or emailing boxoffice@toyota-arena.com. Guests needing wheelchair transport from the gates to the seating area should request one from a Guest Services team member upon entry. Note: our employees are unable to physically assist guests in a transfer from wheelchair to seat, or lift a guest transferring from a seat back to a wheelchair.