Accessibility
As part of our commitment to provide every guest of Toyota Arena with the most dynamic and exciting entertainment experience possible, we strive to meet or exceed all structural and service requirements as stipulated by the Americans with Disabilities Act.
We have created this webpage to provide our disabled guests with information concerning our venue, services, and policies. For Accessible seating, please call the box office at 909-244-5530. For other special accommodations, please email boxoffice@toyota-arena.com
Accessible Entrances
All entry points of Toyota Arena are accessible entrances.
Accessible Seating
- For Accessible Seating, please call the box office at 909-244-5530 or email boxoffice@toyota-arena.com
- If a guest has arrived at Toyota Arena and does not have Accessible Seating and needs it, please visit the box office. Please note, Accessible Seating is subject to availability and may not be available the day of an event.
- Guests with mobility issues can be dropped off and picked up at the Northeast entrance on Ontario Center Parkway.
- Guests requiring wheelchair transport upon entry may request one through a Guest Services team member. Note: our employees are unable to physically assist guests in a transfer from wheelchair to seat, or lift a guest transferring from a seat back to a wheelchair.
- For non-ticketed events, it is requested that ADA patrons are limited to sitting with only one guest in the ADA sections to accommodate other guests with disabilities.
Assisted Listening Devices (ALDs)
Toyota Arena offers complimentary ALDs at the Guest Services Center located near section 109. These devices are available for all events, and must be requested a minimum of two weeks in advance. If you require this service, please email the Guest Services Department at guestservices@toyota-arena.com. Guests will be required to leave valid identification such as a driver's license as collateral if checking out a device.
Drop-off / Pick-up Zone
Guests with mobility issues can be dropped off and picked up at the Northeast entrance on Ontario Center Parkway.
Elevators
Toyota Arena is equipped with three elevators that access all public areas of the facility. Should you require special assistance in reaching your seat, please see any Guest Serivce staff member upon arrival to the venue.
Parking
Designated handicap parking is available in all of our parking lots. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disabled spaces are filled on a first-come, first-served basis so please plan accordingly.
Service Animals
Service animals are welcome Toyota Arena so long as they remain harnessed at all times and rest in the seating area of the individual with a disability. All service animals must stay in ticketed areas and may not block any aisle, hallway, etc.
Sign Interpreters
Sign Interpreters are available upon request. Interpreters must be requested two weeks prior to the event by emailing boxoffice@toyota-arena.com.
Wheelchairs
Toyota Arena provides wheelchair escorts for guests with limited mobility from any arena gate entrance to the guest’s seating location. Upon arriving at an entrance, please ask any Guest Services staff for assistance.
Note: Arena employees are unable to physically assist guests in a transfer from wheelchair to seat, or lift a guest transferring from a seat back to a wheelchair.