We take our guests’ experience seriously. We expect everyone to treat fellow guests and staff with respect.

CHARGE FUZE is available in the Main Lobby near Guest Services.  If you need a charge for your mobile device this charging locker is easy to use.  Scan the QR Code on the Kiosk Display, the charger you take with you, can charge any device, when done return the charger to the kiosk. 

Guest Services is located on the Main Concourse near section 109. Guest Service Representatives are available to answer your questions, collect lost and found items, provide pre-ordered Assisted Listening Devices and assist our guests. In addition, Guest Services can help with directions, complaints, or provide wheelchair escorts during events.

Look for any staff member wearing a Toyota Arena logo shirt to provide assistance.

For Lost and Found, please call our Command Center at 909.244.5550, or contact us.


The number one priority at our managed facilities and special events is to provide a safe and secure environment for our guests, staff, vendors, and entertainers.  Collectively, the Ontario Convention Center, Greater Ontario California (GOCAL) signature events, and Toyota Arena is proud of our “in-house” security division - Event Secure. 

Event Secure oversees all safety, security, and guest code of conduct at our venues and special events. M­­ade up of dedicated and motivated professionals who are educated, licensed, and certified to provide a safe and secure environment, this team is a valuable part of our comprehensive portfolio of management services. Our guests will benefit from one team that is trained to provide services that will offer a higher security standard than individually contracted vendors at each venue. 

The Event Secure staff is made up of experienced individuals that work together daily. They understand crowd management and guest service. Working closely with our local law enforcement agencies, building relationships, and continually training to stay up to date with today’s security and life safety challenges the Event Secure team can provide the best experience and a safe environment for all our guess.