Apr 30, 2020

Toyota Arena launches VenueShield Environmental Hygiene Program

Industry-leading protocols to provide trusted protection for the live experience when facilities across the globe begin to reopen and welcome guests back


Thursday, April 30, 2020 (Ontario, California) As local communities around the world consider reopening parts of their economies in the safest way possible we are proud to announce plans to launch a new environmental hygiene protocol in response to evolving guest expectations, stemming from the coronavirus pandemic. VenueShield, a comprehensive and best-in-class program, will be deployed at Toyota Arena and Ontario Convention Center, providing the highest levels of cleanliness and safety, while inspiring consumer confidence, all in partnership with leading medical professionals, industry experts and public health officials.


VenueShield will provide the most advanced hygienic safeguards that serve our clients, guests, staff, teams, talent and all other visitors.  Protocols specific to Toyota Arena and Ontario Convention Center will meet our guests’ needs and expectations while further enhancing the quality of their experience. All policies will be aligned with – and informed by – public health authorities, medical and industry experts.


The VenueShield Task Force will be implementing new protocols and procedures in accordance with international health care guidelines from the CDC, NHS, PHAA, and WHO, among others.  These extensive measures will explore the use of personal protective equipment (PPE), food safety measures, air quality control, surface cleaning, physical/social distancing, temperature checks, thermal cameras, hand sanitizers, reduced touch points, contactless transactions, daily monitoring systems, and more.  The VenueShield protocol relies on the Task Force to build unique and customized programs, while monitoring data on a daily basis.  Specific consultants have been hired to assist with more technical aspects of the protocol like air purification, filtering and the maximization of fresh air exchange.


VenueShield will be the ongoing company effort to define the customer journey of the future.  It is designed to provide an evolving approach to the unique aspects surrounding Toyota Arena and Ontario Convention Center, and is guided by consistent input for our venue experts around the work, representing every venue type.


About Toyota Arena

Toyota Arena, built and owned by the City of Ontario and managed by ASM Global,  includes 9,500 fixed seats with additional “portable” seating risers to accommodate capacities of 11,089 for concerts, 9,736 for ice hockey or arena football and 10,832 for basketball. The 225,000 square foot venue features 36 luxury suites located on two levels and a continuous concourse hosting a variety of refreshment stands, merchandise kiosks, a VIP club and other fan amenities. Toyota Arena hosts ice hockey, soccer, and a variety of other sporting competitions, concerts, family shows, special events, graduation ceremonies and community activities as well as private events.  The Arena is home to Ontario Reign, an AHL Hockey Team, and Ontario Fury, a MASL Soccer Team and the Aqua Caliente Clippers of Ontario, a G league basketball team.  Toyota Arena is the biggest and most modern arena within the Inland Empire, an area with over 4.7 million people. It is located in the City of Ontario, California, on a 37-acre parcel located between Haven Avenue and Milliken Avenue, Fourth Street and the I-10 Freeway.  For more information visit Toyota-Arena.com

About the Ontario Convention Center

A breathtaking venue, frequently used by filmmakers as an onsite location for movies and commercials, Ontario Convention Center is ideally located in Southern California. This is the place to meet, connect, and explore! Built and owned by the City of Ontario and privately managed by ASM Global. Contemporary in design and equipped with the latest in technology, it boasts more than 225,000 square feet of flexible exhibit space, 2,600 parking spaces, meeting and function space and is ideal for conventions, trade shows, exhibits and meetings. The Center provides a full range of services, world-class cuisine and flexible options provided by a professional, award-winning staff. There are over 6,000 full service and economy hotel rooms in the Greater Ontario area, including 2,500 rooms within walking distance to The Ontario Convention Center. For more information visit: www.ontariocc.org.com



Contact: Sue Oxarart, Director of Marketing & Communications

Phone: 909.937.3058 / Mobile: 909.563.0958 / E-mail: [email protected]